Setting up your Case Study

Starting point


In the previous sections, you learnt how to use DivCap Project Checklist in a desk research, how to prepare an interview in your institution to gather data about its Diversity Policy and Diversity Management, and how to complete the checklist with the information you got from the interview.

As you know, the aim of the interview is to identify possible indicators for change or improvement and to explore and discuss the feasibility of these options.

As the interviewer, you should act as a potential change agent with the aim to collaborate with key persons in your institution to develop a process of more effective diversity policy and management.

After reading this section, you will be able to set up a Case Study for your institution, which is the cornerstone and the reference document for the whole process.

You are invited to visit our  Case Studies Collection, coming from the project’s associated partners, as an example.

Summarising the interviews


As we saw in the preparatory phase, after the interviews the change agent (you) should summarise them and has to keep in mind and consider:

  1. What is the learners’ perspective?
  2. What could be “setting the stage” for change?
  3. Are you tracking learners and employees perceptions throughout the change?
  4. Are honest answers given to tough questions?
  5. Can you explain “what’s in it for them”?
  6. Is your communication “behaviour-based”?
  7. Can you paint the big/little picture? (see below)
  8. Is it your vision or our vision?
  9. Are you emotionally literate?
  10. Do you know what shouldn’t change?

Now is time to organise your notes and all the information you gathered before.

Contents of the Case Study


Your Case Study should include:

  1. A description of the current diversity situation of the organisation (measured by the checklist)
  2. An argumentation about the selected persons for the interview.
  3. Interview(s) with key-persons about their experiences, their thoughts and doubts, and suggestions for improvement/change and their estimation of how other key actors would support these interventions.
  4. An analysis of all suggestions resulting in realistic and feasible proposals for improvement:

The Big Picture

The Small Picture

Presenting the concept of transformation How are we going to do that?
Setting long-term corporate goals Where do we begin?
Developing the overall objectives of the transformation What are the priorities?
Re-formulating the mission of the organization Where does my contribution fit in?
Communicating organizational values What does this mean in my daily life?

Once you have gathered the information to develop the Case Study for your organisation, you will need to analise that information, coming from the desk research and the interviews you carried out. In the following sections we will try to offer you some tools that will help you in that task.

Analysing tools

Where is your institution now?

DivCap website adminHow to set up the Case Study for your institution