7 Stages Model: Where is your institution now?

Focus on Intercultural


As we mentioned before, Diversity Capacities Project is focusing on how diversity is reflected in adult education and how diversity is embedded in the policy and the structure of adult education organisations. In particular, we focus on the categories of “race”, “culture”, ethnicity, religion, encompassing challenges in adult education in relation to migration, without forgetting gender, age, class or disabilities.

In this context, we think is relevant to have analytical models to develop your case study. To develop the partner institutions’ cases studies, we used two analitical models, namely: 7 Stages Model and TOPOI Model. We will talk later about TOPOI Model, but we recommend you, for the first approach to your case study development, to use the 7 Stages Model, as it will enable you to evaluate the current situation in your organisation in a quick and easy way.

The 7 Stages Model


After reading this section you will be able to answer in which of the following stages your organisation is, in terms of interculturality.

intercultural organisation
intercultural diversity management
cross-cultural HRM policy
inflow of migrant workers
intercultural service management
service to migrants
monocultural organization

Taking into account the data you gathered from the desk research and the interview you previously carried out in your organisation, please answer the following questions with a yes or no:

  1. My organisation has migrants among its clients.
  2. In my organization an intercultural training has been done aimed at improving sales to migrants.
  3. My organisation has a policy aimed at improving sales or services to migrants.
  4. My organisation employs (a) migrant worker(s).
  5. My organisation has a policy aimed at the influx of migrant workers.
  6. In my organisation there has been an intercultural training on how to improve intercultural cooperation or leadership.
  7. My organisation has an intercultural personnel policy.
  8. In my organisation, intercultural policy is a natural part of diversity policy.
  9. In my organisation, intercultural policy is a natural part of general quality policy with regard to sales/service provision and personnel.

Where is your organisation now?


  • Monocultural organisation: If you answered “no” to all the questions, then your organisation is in Stage 1.
  • Service to migrants: If you answered “yes” to question 1.
  • Intercultural service management: You answered “yes” to questions 1, 2 and/or 3.
  • Inflow of migrant workers: You answered “yes” to questions 1, 2 and/or 3, 4 and/or 5.
  • Cross-cultural HRM policy: You answered “yes” to 1, 2 and/or 3, 4 and/or 5, 6 and/or 7.
  • Intercultural diversity management: You answered “yes” to 1, 2 and/or 3, 4, 6 and/or 7 and 8.
  • Intercultural organisation: You answered “yes” to 1, 2 and/or 3, 4, 6 and/or 7, 8 and 9.

If you have a different mix of answers, then the stages model is not suitable for your organisation and you need to use TOPOI model . Anyway, you can use both models to have more understanding of the cultural dimension of your organisation.

Now you have a clear idea about the situation of your organisation, and it is time to decide what should be change (or not) and how to do it. Let’s move on to the next step.

Getting intercultural

What should be changed?

DivCap website admin7 Stages Model